PetMaison Ultimate Care Box + Fountain + Feeder

The barrel and the litter tray can be washed with water. The base contains electrical components and must not get wet — clean it with a damp cloth only. We recommend a full clean every 1 to 3 months.

Yes. Automatic mode is on by default as soon as the box is switched on, and it keeps cleaning itself even without an internet connection.

No. The app is entirely optional — the box works on its own. When connected, it lets you follow the cleaning cycles, monitor your cat’s weight and habits, and get real-time alerts.

Yes, the app is completely free, with no subscription.

The PetMaison Box needs to be plugged in to run the automatic cleaning cycles. If the power goes out, the cycle pauses and resumes automatically as soon as it comes back, with no need to set anything up again.

The PetMaison Box combines a deodorising system with TiO₂ technology, an airtight waste bag and an anti-odour lining, keeping the room clean and neutral at all times.

It depends on how many cats you have: with the 9L drawer, it typically lasts 7 to 15 days. On warmer days we recommend changing the bag every 3 days (for 1 cat) to keep the room neutral.

We recommend checking the litter level regularly and topping it up whenever needed, without going over the maximum line marked on the tray — this reduces waste sticking to the bottom and keeps the cleaning cycle efficient.

You have 30 days to try the PetMaison Box at home. If, by the end of that period, your cat hasn’t adapted, you can return the product with no trouble.

The PetMaison Box has a 3-year warranty. In case of a fault or manufacturing defect within that period, we handle the whole assessment and repair process.

The warranty covers faults and manufacturing defects. It does not cover damage from misuse, moisture in the electrical components of the base, unsuitable litter or work by unauthorised third parties.

Just contact our customer support — we send the return label and arrange the pickup. The product must come back clean, with all accessories, in its original packaging. Depending on the region, the pickup cost is deducted from the refund.

Mainland Portugal: about 2 business days. Islands (Azores and Madeira): 3 to 5 business days.

Yes, shipping is completely free on all orders.

Yes, as soon as the order ships you receive a tracking code by email.

Yes, we deliver across the country, including the islands, with an average of 3 to 5 business days.

Contact us with photos of the product and the packaging as soon as possible — we handle the replacement at no extra cost.

Yes. You have 30 days to try the PetMaison Box at home. If your cat doesn’t adapt within that period, you can return the product with no trouble.

Yes. The PetMaison Box features weight and gravity sensors plus an anti-obstruction system that immediately stops any movement if your cat approaches during the cleaning cycle. Safety is continuous and absolute.

No. It operates below 40 decibels, virtually imperceptible. It can be used in any room of the house, including at night.

The PetMaison Box combines: an advanced deodorising system with TiO₂ technology, a sealed waste bag and an anti-odour coating. The result is a clean, neutral, controlled environment.

After each use, the system detects your cat leaving and automatically starts the cleaning cycle. Waste is separated, sealed in its own compartment and odours neutralised, with no manual intervention.

It depends on how many cats you have: average autonomy of 7 to 15 days, 9 L drawer capacity. You can go away with peace of mind, without compromising hygiene.

Up to three cats, with ideal hygiene and comfort. For more pets, an additional unit is recommended.

We recommend premium-quality clumping litter only. Other types, such as silica or biodegradable materials, do not guarantee the automatic system's ideal performance.

Yes. The PetMaison app lets you follow cleaning cycles, monitor your cat's weight and habits and receive real-time alerts. Total control, wherever you are.

Yes. It runs on standard mains power to ensure stable, continuous operation.

Yes. Its compact, elegant, quiet design is made to blend naturally into any indoor space.

Each PetMaison Box includes: power cable, sealable waste bags, protective entry ring and user manual.

Yes. Compatible waste bags are available separately and ensure hygienic, odour-free disposal.

No. It is designed as a functional object with a contemporary look, clean lines and a discreet presence. It fits into the space without disrupting your home's aesthetic.

Yes. It can be used by cats and small dogs up to 10–11 kg. The spacious interior ensures comfort throughout the cycle.